Last updated: 2026/10/16
At Trip Highland, we ask for personal information only to plan and run your trip safely. This policy explains what we collect, why we collect it, and the choices you have.
1. Who We Are
Trip Highland is a trekking and tour operator based in [city], Nepal. In this policy, “we”, “us” and “our” mean Trip Highland. Our website is https://triphighland.com/.
2. Information We Collect
Information you give us when you inquire, book, or contact us:
Full name, email address, phone or WhatsApp number, nationality, and date of birth
Passport and visa details, which we need to arrange permits
Trip details such as dates, itinerary, group size, accommodation, and dietary needs
Emergency contact details
Health or medical information that you choose to share, so we can plan a safe trip
Payment details linked to your deposit and balance
Photos or messages you send us
Information collected automatically when you use our website:
IP address, device and browser type, pages visited, and time spent on the site
Cookie and analytics data (see Section 7)
3. How We Use Your Information
We use your information to:
Confirm, manage, and update your booking
Arrange trekking permits (such as TIMS and national park or conservation area permits), guides, porters, lodges, and transport
Contact you before, during, and after your trip
Process payments and refunds
Respond to emergencies and arrange rescue or medical help
Improve our website, packages, and customer service
Meet legal, tax, and regulatory requirements
We use your health information only to plan your trip safely and to respond in an emergency.
4. Who We Share It With
We do not sell your personal data. We share it only with people and organizations that help us deliver your trip:
Government offices and permit authorities
Our guides, porters, lodges, and transport providers
Payment processors and banks
Rescue services, hospitals, and insurers in an emergency
Website, email, and analytics service providers who work on our behalf
Authorities, when the law requires it
Some of these providers may be located outside Nepal. We share only what is needed for the task.
5. Payment Security
Payments are handled through secure third-party payment channels. We do not store your full card details on our website or systems.
6. How Long We Keep Your Information
We keep your information only as long as we need it for your booking, for legal and accounting obligations, and for resolving disputes. After that, we delete it or anonymize it. We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, though no online system can be guaranteed completely secure.
7. Cookies
Our website uses cookies to make the site work, remember your preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, but some features may not work properly if you do.
8. Your Rights and Choices
You can contact us at any time to:
Ask what personal information we hold about you
Correct information that is wrong or out of date
Ask us to delete your information
Withdraw your consent, or opt out of marketing emails
We may need to keep some information where the law requires it, and we may ask you to confirm your identity before acting on a request. We will reply within [number] days.
9. Children
Our website is not aimed at children. If someone under 18 joins a trip, their booking must be made, and their information provided, by a parent or legal guardian.
10. Third-Party Links
Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with a new “Last updated” date.
12. Contact Us
Trip Highland
Email: tankad60@gmail.com
Phone/WhatsApp: 9846382420
Address: Pokhara, Nepal
